Satisfaction Measurement Method

Placeholder — finalize with clinic policy text.

• Scope: International patients of DentKM.
• Channels: Web survey link, WhatsApp, e-mail, phone (manual entry).
• Frequency: After treatment / discharge; reviewed monthly.
• Instrument: 5-question English survey (contact, cleanliness, information, NPS, comments).
• Satisfaction definition: NPS ≥ 7 counted as satisfied.
• Reporting: Admin period report shows response count, satisfaction %, averages, response time, improvements.